1-866-602-4279 (2024)

FAQs

Why would Intuit be calling me? ›

Avoid customer support scams

These scams work by convincing you there's a problem with your computer, then offering to fix it. Intuit won't reach out to you to fix a problem with your computer. These fraudsters are really after your money or files. Our security tips can help you avoid fake customer support scams.

The Federal Trade Commission has issued an Opinion and Final Order that Intuit Inc., the maker of the popular TurboTax tax filing software, engaged in deceptive advertising in violation of the FTC Act and deceived consumers when it ran ads for “free” tax products and services for which many consumers were ineligible.

If you're on a call with an assistant or expert and are disconnected, the assistant or expert will reach back to you. If they don't, after a few minutes, select Help in TurboTax or call 1-800-446-8848 for assistance.

However, sometimes it's necessary to inform our customers about critical matters that could affect the use of their software, service or subscription. Due to the financial nature of our products, customers can't opt out of receiving these critical service notifications.

Intuit QuickBooks Payments will submit Forms 1099-K to all states that require 1099-K filing. The IRS requires payment settlement entities (PSEs) like Intuit QuickBooks Payments, to report payment card and third-party network transactions. Form 1099-K shows how much money you got paid during the year.

OAKLAND – California Attorney General Rob Bonta today announced that consumers who were tricked by TurboTax's owner Intuit into paying for free tax services will begin receiving checks from a $141 million multistate settlement announced in May 2022.

TurboTax is a software package for preparation of American and Canadian income tax returns, produced by Intuit. TurboTax is a market leader in its product segment, competing with H&R Block Tax Software and TaxAct. TurboTax was developed by Michael A. Chipman of Chipsoft in 1984 and was sold to Intuit in 1993.

Through its investigation, Intuit determined that an unauthorized actor may have accessed this sensitive information by logging in to individuals' TurboTax accounts. On April 17, 2024, Intuit began notifying individuals whose information may have been impacted. The type of information potentially exposed includes: Name.

In 2021, TurboTax revealed hackers had accessed some of customers' financial and personal information.

You can also reach out by calling Intuit Phone Support at 1-800-446-8848.

Can I talk to a human from TurboTax? ›

To be matched with a dedicated tax expert who can handle your taxes start to finish, you can upgrade to Live Full Service. How do I communicate with the tax expert? You can speak to an expert via phone, chat, or live on-screen through one-way video chat (they can't see you).

If we detect that your tax situation requires expanded coverage, like deductions for owning a home, unemployment income, or self-employment income, we'll prompt you to upgrade to a version that supports the forms you need so that we can maximize your tax deductions and ensure you file an accurate return.

While TurboTax does offer free services, many complaints issued about the service outline how features are often hidden behind paywalls and that many taxpayers do not qualify for the free services.

Weisman said TurboTax is not going to call you if there's a problem with your return unless you specifically asked them to call you by phone. If you get a call like this and you're a TurboTax customer, hang up and call TurboTax customer service yourself.

Intuit pulled its “free, free, free” ads in 2022, after the FTC and all 50 state attorneys general began investigating Intuit's advertising, but the company continued to tout free tax prep. Of course, for most customers, TurboTax wasn't free.

The company is headquartered in Mountain View, California, and the CEO is Sasan Goodarzi. Intuit's products include the tax preparation application TurboTax, the small business accounting program QuickBooks, the credit monitoring and personal accounting service Credit Karma, and email marketing platform Mailchimp.

Unexpected support calls: Be cautious if you receive unsolicited calls claiming to offer technical support for specific software, such as QuickBooks. Legitimate companies typically don't initiate contact unless you've requested assistance.

Serving approximately 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, Intuit helps put more money in consumers' and small businesses' pockets, saving them time by eliminating work, and ensuring they have confidence in every financial decision they make.

You also need one if you use a connected service like Payments, Payroll, Receipt Management, or QuickBooks Time. An Intuit account is different from your QuickBooks company file user ID. An Intuit account gives you access to all connected Intuit services for your company file.